FREQUENTLY ASKED QUESTIONS (FAQ)
NEED ANY HELP? HERE'S FAQ SECTION
You’ll find answers to a range of common FAQ questions below. If you can’t find what you’re looking for please don’t hesitate to contact us – we’re here to help!
Who will be on our day trip or city tour?
On private tours, every tour is run exclusively for you, your friends or family. No other guests/strangers will be included on your individual tour. You will only be accompanied by your guide and/or driver.
On public tours (regular departure tours) you will be accompanied by a small group of fellow guests whom you will be able to mingle with and meet. The maximum number of guests on our tours is between 8 and 20 guests dependent on tour.
How many people can I bring on a tour with me?
Generally, you can add as many people as you like to your tour, however, some tours will have restrictions. For example, for safety reasons, we only allow a restrictive number of guests on walking or cycling tours.
I'm travelling alone - can I still book a private tour?
Sure! We love solo travelers! Be aware though that most costs are per tour, not per person.
What's included in the price of your day tours?
All day tours include the services of an expert & engaging tour guide. Tours that cover longer distances will include transportation (this can be private vehicles or public transport). Some tours will include food & entrance fees. You can find out all inclusions on each tour page before you book.
What vehicles do you use on your tours?
This depends on the group size and the type of tour offered. On our city-orientated taxi tours, we use traditional “Black Cabs” with 5-6 seats available for guests (these are accessible, however, on booking, please contact us to ensure we can arrange everything you need for you in advance). On our longer day trips out of Liverpool (e.g. to North Wales or Lake District), we generally use Mercedes E-Class saloons or similar and, for our larger groups or 4-6 guests, we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On any of our ‘eco-friendly tours’ we use public transport or electric vehicles exclusively.
The activitiy levels per tour - what do these mean?
Very Easy: Paths with an even surface.
Easy: Similar to “Very Easy” but can involve more walking in general during the tour.
Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).
Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.
Where do your tours depart from?
Many tours depart from a easy central location such as the Adelphi Hotel near Lime Street Station but, often, we offer bespoke pick-up locations such as your hotel or cruise terminal. Speak to us before you arrive and we can usually accommodate easily & happily.
Are there WC breaks on tours?
We are never far away from restrooms & we can usually accommodate you with an easy solution. Everywhere we stop for a longer period of time will have WC provided.
Should I tip the driver and/or guide?
If you’ve had a great experience and you feel your driver/guide deserves a gratuity it will be accepted with thanks.
Whats should I wear?
Never forget that you are in Britain – we have 4 seasons in one day sometimes… Generally though, we recommend you bring suitable clothing for changing weather and footwear (flat shoes that are comfortable to walk/cycle in) for your tour. Bring layers…
What languages do you offer?
We can provide our tours for you in several languages – let us know at booking and we should be able to accommodate you in the following: English, German & French. We may also have other options for you. After visiting our FAQ page, simply get in touch with us to discuss your requirements.
What is your cancellation & rescheduling policy?
For many of our tours we provide a flexible cancellation policy in that you can cancel or reschedule up to 24h before departure of your tour. Take a look at our full Booking Terms & Conditions for all tour cancellation policies.
Do you guarantee on-time return to our cruise ship?
Absolutely! No question – and if the ship did leave without you and it was our fault, we will provide transport to your next port of call. We can assure you though that this has never been required!
Do you offer accessible tours?
The short answer is, yes. However, please speak with us prior booking to ensure we can make all the necessary arrangements for you. We can arrange accessible vehicles for you and we can alter most walking tours to suit wheelchair users or guests with limited mobility.
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